Shipping policy

Shipping Rates

We currently offer free standard shipping to the USA on all items.

Please allow 1-2 business days for handling.

Standard shipping is done by UPS and USPS, standard shipping time is generally 3-5 business days.

Tracking Information

You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. You will also receive an email confirmation that includes tracking information.

Note: If your package shows as delivered, but you haven't yet received it, please contact us and the carrier immediately.

Most packages arrive on time as we try to get items to you as quickly as possible. Orders may sometimes show up after the estimated delivery date.

Possible reasons for late delivery include the following:

  • Incorrect address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • Carrier backup

The recommended actions are:

  1. Confirm estimated delivery date and address
  2. Check payment processing
  3. Wait 48 hours to allow for unexpected delays.

Occasionally, packages are returned to us as undeliverable. We will contact you if this does occur. We currently do not offer international shipping. 

 

You can reach us with any questions at 

Email: support@bigroadusa.com

Phone: ‪(845) 428-9872‬